{"id":18553,"date":"2019-08-17T12:09:53","date_gmt":"2019-08-17T10:09:53","guid":{"rendered":"https:\/\/www.saytec.eu\/?page_id=18553"},"modified":"2020-06-03T10:33:41","modified_gmt":"2020-06-03T08:33:41","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/old.saytec.eu\/en\/service-and-support\/","title":{"rendered":"Service and Support"},"content":{"rendered":"\t\t
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Are you in need of support or is there an upcoming update?<\/p>\n

Our support team is available via phone, e-mail or remote support.
\nShould you need a permanent contact person or any consultancy in connection with your entire IT infrastructure, we would like to provide you with any kind of assistance.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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sayTEC-Support<\/strong><\/h2>\n

You can reach our support team by phone and e-mail from Monday to Friday between 8am and 5pm.<\/p>\n

Phone: +49 89 578 361 400<\/a>
\nE-Mail support [\u00bb@\u00ab] saytec.eu<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ticket-System<\/span><\/h2>\n<\/div>\n<\/div>\n
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With the ticketing system you can make a request at any time and follow the processing stage.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Online-Support<\/span><\/h2>

After consultation, our support team for remote maintenance is also available online.
For online support, the remote maintenance tool TeamViewer is used.\u00a0To start the remote support, please click on the link below and double-click on the file download.
Once the connection has been successfully established, our sayTEC support team will provide you with your personal consultation number, which must be entered in the customer program.\u00a0The further steps will then be told to you on the phone by our sayTEC support team.<\/p>

For Windows 7, 8 and 10<\/h6>

Download Remote Support Tool for Windows<\/span><\/a><\/strong><\/p>

For Mac OS X ab 10.8<\/h6>

Download Remote Support Tool for MacOS<\/a><\/strong><\/span><\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Telephone support <\/span><\/h2>\n\nYou can reach us on phone from Mon. – Fri. 9:00 -18: 00\u00a0\nPhone: +49 89 578 361 400<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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On-site service\n<\/span><\/h2>\n\nNaturally, we would like to give you any advice you wish personally on site\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Are you in need of support or is there an upcoming update? Our support team is available via phone, e-mail or remote support. Should you need a permanent contact person or any consultancy in connection with your entire IT infrastructure, we would like to provide you with any kind of assistance. sayTEC-Support You can reach … Read more<\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/pages\/18553"}],"collection":[{"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/comments?post=18553"}],"version-history":[{"count":0,"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/pages\/18553\/revisions"}],"wp:attachment":[{"href":"https:\/\/old.saytec.eu\/en\/wp-json\/wp\/v2\/media?parent=18553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}